Shipping & Returns
Orders placed Monday-Friday before 1 PM CST will begin processing that day, excluding holidays, and will ship within 48 hours pending availability and credit verification. All orders placed after 1 PM CST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 1 PM CST on Fridays will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need to confirm availability.
We use USPS or UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.
International Shipping costs, methods and disclosure
International shipping is based on several factors, including total cost of items, the weight of the package, and the destination.
• USPS Worldwide Expedited - USPS and candicewucouture.com provide delivery to more than 50 destination countries. Most shipments to Europe or Asia are delivered within 9 to 15 business days after leaving candicewucouture.com
• USPS Worldwide Express - Delivery within 3 to 4 business days to any International destination from the time the package is shipped from candicewucouture.com
PLEASE NOTE: Shipping charges do not include brokerage fees, duties, or taxes. Taxes and duties may also be charged on exchange shipments. Contact your local customs office to request the details of these charges. If you decide to refuse any shipments from candicewucouture.com, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to candicewucouture.com. This amount will be subtracted from your merchandise refund.Candicewucouture.com has made every effort to minimize our Non-U.S shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please email to contact us.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
Returns and exchanges are accepted on merchandise within 7 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED and with ALL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. PLEASE NOTE: We do not refund shipping and handling charges.